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ESSENTIAL DUTIES AND RESPONSIBILITIES:  - Perform compliance testing to ensure selected loans are in compliance with federal and state regulations, as well as agency requirements; - Research and review origination documents and disclosures for language and content requirements; - Research, identify, and document operational processes and key controls; - Assist the business with developing a management response based on the issues identified; - Monitor, follow-up, and ensure completion of the operational changes needed to comply with federal, state, or agency requirements; - Perform and document compliance testing validation for completed remediation items; - Support the compliance team with any additional testing and validation as assigned; - Assist in compliance exams and external or internal audits, as needed.

- Conduct a risk assessment of assigned department or functional area within established/required timeline - Prepare a risk/control matrix for the area under review - Develop an audit program based on the risk/control matrix - Collaborate with the Internal Audit Director to determine scope of reviews - Review the suitability of internal control design - Conduct audit testing of specified area and identify reportable issues and dimension of risk - Maintain audit workpapers to support test work performed

- Process FHA applications from time of receipt of application to submission of the loan package to underwriting. - Gather, organize and track loan documentation - Work with lenders, applicants, underwriters, appraisers and others to complete processing - Resolve customer service issues - Verify customer occupancy documentation and resolve routine title issues including vesting issues and various liens - Execute closing actions to ensure a timely and effective closing process - Performs other related duties as assigned.

- Review mortgage loan documents, audit for completeness, accuracy, etc. - Routing of documents, tracking, printing, scanning, and indexing. - Complete data input on loans in loan system. - Order/follow-up/receive services with outside agencies such as insurance, HOAs, etc. - Performs other related duties as assigned.

- Responsible for underwriting files and establishing conditions to meet FHA and AAG guidelines. - Ability to make timely, accurate decisions on all FHA transactions - Evaluate risk and ensure quality of each loan - Communicate requirements and/or decisions on all loan files - Responsible for reviewing all areas of the mortgage loan to ensure accuracy, completeness and compliance with internal and regulatory guidelines, including but not limited to Application, Title, Appraisal, Assets, Credit, Condominium information, and income. - Responsible for clear and concise communication to appropriate parties including but not limited to the processing department on items needed to prepare a loan for closing and FHA insuring. - Partners with processing to close loans in a timely in efficient manner - Performs other related duties as assigned. - Adheres to service level agreements and prioritizes workflow - Maintain quality control standards while maintaining production standards by company's definition - Assist in identifying, recommending and/or negotiating alternative loan documentation requirements

Duties & Responsibilities – Ops Support Coord: - Scan documents into electronic format. - Index/label documents in our imaging system. - Routing, logging, and tracking of documents. - Complete data-input on loans in loan system. - Communicate with both internal and external customers regarding loan documents. - Review mortgage loan documents, audit for completeness, accuracy, etc. - Performs other related duties as assigned.

- Monitor and track daily fundings to ensure loan files/inventory is imaged according to established service level agreements. - Use multiple technology platforms to indicate loan status, critical dates, and follow-up documentation requests and receipts. - Using an electronic document management system, scan, image and index various loan documents received in the post-closing file management department. - Continuously monitor the working order of equipment and the software needed to perform job duties. Promptly report malfunctions to management. - Timely identification of issues as well as providing solution recommendations. - When required, work with all necessary internal and external partners to obtain missing documents. - Perform quality post-imaging reviews to ensure the legibility, proper indexing, and quality completion of imaging duties. - Physically receive incoming trailing documents via various mail sources. - Physically deliver mail to appropriate internal departments. - Physically file, and organize, trailing documents in filing cabinets. - Create and provide internal partners with shipping labels, as needed or requested. - Prepare shipping labels, create shipping manifests, and physically package various loan documents for shipping. - Maintain knowledge of industry compliance standard rules and regulations, as well as affiliated disclosures and mortgage loan documents. - Perform daily duties while demonstrating initiative, disciplined time management, positive team-player behavior, and complete all work assigned. - Performs other related duties as assigned.

- Process FHA applications from time of receipt of application to submission of the loan package to underwriting. - Gather, organize and track loan documentation - Work with lenders, applicants, underwriters, appraisers and others to complete processing - Resolve customer service issues - Verify customer occupancy documentation and resolve routine title issues including vesting issues and various liens - Execute closing actions to ensure a timely and effective closing process - Performs other related duties as assigned.

- Process FHA applications from time of receipt of application to submission of the loan package to underwriting. - Gather, organize and track loan documentation - Work with lenders, applicants, underwriters, appraisers and others to complete processing - Resolve customer service issues - Verify customer occupancy documentation and resolve routine title issues including vesting issues and various liens - Execute closing actions to ensure a timely and effective closing process - Performs other related duties as assigned.

Duties & Responsibilities – Area Sales Manager: - Recruit and hire talented Reverse Mortgage Professionals (RMPs) in designated Area - Maintain relationships current RMPs - Educate, Train & Manage RMPs - Interface with RMPs on a weekly basis via phone conference or face to face meetings - Maintain active communication between Regional Manager, Operations and other relevant departments to stay current on updates - Communicate current updates to your RMPs as they become available and relevant - Attend Trainings, Sales Meetings and Orientations as directed by Regional Sales Manager and Executives - Build local Reverse Mortgage awareness - Maintain local community presence - Business territory management

- Process FHA applications from time of receipt of application to submission of the loan package to underwriting. - Gather, organize and track loan documentation - Work with lenders, applicants, underwriters, appraisers and others to complete processing - Resolve customer service issues - Verify customer occupancy documentation and resolve routine title issues including vesting issues and various liens - Execute closing actions to ensure a timely and effective closing process - Performs other related duties as assigned.

Responsibilities: - Develop and maintain a document and disclosure repository demonstrating agency, investor, company, federal and state regulatory requirements that are available to view via AAG’s intranet; - Research and review origination documents and disclosures (pre-application, application, re-disclosure, closing, and post-closing) and collateral (note and security instrument) for language and content requirements; - Maintain document templates (custom and standard) with third party document vendors; - Determine data mapping for required content of documents and disclosures and communicate requirements to Technology Development and third party document vendors; - Conduct regression testing within the loan origination system on document packages, products and programs to ensure documents and disclosures are generating at required milestones and timeframes; - Address any defects associated with regression testing and work closely with third party vendors and business units to fix defects; - Report on regression testing, defects, and fixes to Risk, Legal, business units and senior/executive management; - Maintain all testing work papers and results to demonstrate version control and change management on documents and disclosures; - Work closely with teams assigned through Enterprise Change Management for corrective action and regulatory changes to ensure documents and disclosures identified through the project are addressed timely and accurately; - Serve as Risk’s Subject Matter Expert (SME) to other groups during design, testing and implementation phases related to documents and disclosures; and - Handle other research, review, drafting and testing functions within the Risk Management / Compliance areas as requested by management.

- Review title report for liens and judgments to be paid at closing, HUD-1, payoffs, Insurance, Tax Certs, Trust/POA/Transfer Deeds, disclosure requirements and confirm all applicable conditions are met prior to Closing/Funding - Run and review MERS, Case Query, Appraisal Logging (FHAC), NMLS, FEMA - Verify and input loan information accurately in lending operation system, prior to drawing documents - Draw and review loan documents for completeness and accuracy prior to document release - Coordinate signing appointments with Loan Officer, Notary and Title - Communicate with Loan Officers, Processors, Escrow Officers and Settlement Agents throughout the Closing/Funding process and close/fund loans within the established Service Level Agreements - Maintain a thorough working knowledge of company and regulatory policies and changes that effect the Closing/Funding process - Review signed loan document for accuracy and completeness, confirm all condition are met prior to funding - Request funding wires from warehouse bank, send complete Collateral and Insuring Package to Post Closing and follow up on outstanding Post Closing issues - Meet production and quality standards and maintain pipeline daily - Provide backup/coverage for Closing and Funding Departments and perform related duties as assigned

- Must demonstrate leadership qualities, as a subject matter expert (SME) to others on questions related to Credit and Underwriting. - Assist production staff in overcoming obstacles and providing alternatives to promote insurable loans. - Independently perform research and discovery reporting on regulatory and lending changes. - Independently analyze mortgage documentation, collateral and credit analysis on files to determine completeness and accuracy. - Independently manage, cure, underwrite and report on Impaired Assets - Independently conduct QA, discretionary, and targeted audits - Independently monitor and respond to the credit desk portal - Respond effectively both written and verbal to customers (internal and external) - Manage and or supervise regulatory and/or guideline projects - Independently monitor and respond to the condo project portal - Develops Question/Answer and trending for supporting departments. - Review and analyze HUD policy changes; assist in communicating the changes to colleagues and partners as needed. - Manages the self-reporting portal - Independently create and run reports for trending, tracking and control monitoring - Create and manage department dashboards - Performs Condo project approvals - FHA Connection administration - EAD administration - LRS administration and management - Independently issues Adverse Action on loans - Monitors and issues FEMA disaster area alerts - Assists in responding to Loans at Risk (PETR’s) - Plays key role in research and guidance of credit requirements and overall risk to the organization. Demonstrates focused desire in continued education and growth in all aspects of mortgage lending.

Essential Duties and Responsibilities: - Research compliance-related matters and advise the business units to ensure full conformity with state and federal laws, rules, and regulations. Areas of focus may include, but may not be limited to, origination, marketing, privacy, closing, documents, and disclosures. - Actively engage with lines of business and key stakeholders to identify and mitigate compliance matters. - Maintain current comprehensive working knowledge of state and federal laws and regulations, including those from the CFPB and state agencies. - Provide strategic guidance for the drafting of policies and procedures with compliance implications, including the updating or introduction of required forms and disclosures. - Monitor, follow-up, and ensure completion of the implementation of operational changes needed to comply with agency and regulatory changes. - Participate in the preparation and execution of regulatory exams and audits and compliance-related projects as a Subject Matter Professional. - Research and review origination documents and disclosures for language and content requirements. - Act as a primary point of contact for the training department to ensure the content of compliance training is accurate.

- Main liaison between AE and the Business Partner and Operations - Help clients with scenarios as back up to AE - Proactive daily management of pipeline for the assigned AE’s - Assist the AE in proactively tracking trends from partners (issues, need for training, increase or decrease in volume, etc.) - Assist with the processing of more complex loan approvals and documentation - Responsible for customer inquiries for loans in-process - Have an understanding on necessary loan conditions and work with Underwriting on waiving conditions or providing alternative solutions when necessary - Assist in finalizing loans for Clear to Close and setting appropriate expectations with AAG Closing and the Partner - Main point of contact for AE’s, Partners to for loan status and questions

As a Marketing Operations Manager and reporting to the Director or Marketing Operations, you are accountable for implementing campaigns, projects, best practices and continuous improvement in marketing processes to support the performance goals of the marketing department.   Responsibilities: - Evaluate new systems and workflows to improve and optimize marketing performance. - Establish scalable processes to drive towards best practices in campaign and lead management. - Manage marketing CRM systems for lead qualification and lead distribution.  - Monitor marketing production data to develop insights and make recommendations on areas for operational optimization. - Manage lead support and associated processes, ensuring that all issues are identified and resolved in a timely manner and that leads are returned following our internal SLA. - Manage projects, processes, systems, and best practices to facilitate the timely and accurate response to regulatory reviews, audits, and compliance requests. - Manage Marketing system-related Projects and Campaigns as assigned, coordinating with internal and external stakeholders to ensure accurate and timely implementation.  - Own the development, change management, and implementation of marketing compliance policies and procedures. - Own the data governance strategy.  Plan, execute, and implement projects and best practices to ensure that data and documents are managed with the objectives of improving, monitoring, maintaining, and efficiently organizing marketing’s data assets.    - Partner with inter-departmental stakeholders and act as the subject matter expert for marketing operations. - Provide regular status updates and/or to demonstrate progress to marketing governance goals and objectives. - Supervise a team of 2 or more people

Duties & Responsibilities – Mortgage Loan Officer - Outside: - Establish a strong presence for AAG including but not limited to, developing relationships with Realtors, builders, financial service providers and Community Groups. - Participate in all steps related to the origination of a mortgage loan including but not limited to, meeting with prospects, counseling borrowers, taking mortgage applications, primarily face to face, as well as by phone. - Attend various rallies, luncheons, and events to raise referral source awareness of the Company’s products and services. - Learn various borrowing programs and processes and stay current with changes and new products. - Learn and utilize various in-house technical systems and programs. - Adhere to all federal and state compliance guidelines relative to the position.

Duties & Responsibilities – Mortgage Loan Officer - Outside: - Establish a strong presence for AAG including but not limited to, developing relationships with Realtors, builders, financial service providers and Community Groups. - Participate in all steps related to the origination of a mortgage loan including but not limited to, meeting with prospects, counseling borrowers, taking mortgage applications, primarily face to face, as well as by phone. - Attend various rallies, luncheons, and events to raise referral source awareness of the Company’s products and services. - Learn various borrowing programs and processes and stay current with changes and new products. - Learn and utilize various in-house technical systems and programs. - Adhere to all federal and state compliance guidelines relative to the position.

Role-Specific Duties and Responsibilities: - Follow company processes in originating leads, completing loan applications, and helping customers move through the loan process based on company and self-generated leads - Build both customer and business partner relationships within various local markets - Maintain a professional relationship with all customers, co-workers, business partners, and third-party vendors - Meet clients face to face and help each individual client find the best solution that fits their needs in accordance to company standards, policies, procedures, and set guidelines - Meet with Market or Area Sales Manager on a routine basis (daily, weekly, monthly) to review and collaborate on loan transactions and structuring, pipeline, goals, and individual performance Working Environment: - Work is performed in a remote home office environment and occasionally in client’s homes - Remote transportation required to meet clients and business partners face to face - Remote employee is required to have internet and WIFI capabilities