Job Listings

- Communicating with Independent appraiser and AMC’s daily on borrower information and personal accounts for payment. - Recruiting appraisers for difficult files. - Coordinating and calling borrowers to discuss availability and payment options. - Online ordering and tracking with AMC’s via their company websites - Online ordering and tracking with Independent appraisers via Mercury website - Updating Lend Force with status/data on the order placed. - Following up on payment issues with the loan officers and borrowers via email or phone. - Coordinate with the case transfer dept and the notary dept with orders from other lenders. - Updating files within specified timeline of 48 hours. - Calling appraisers and AMC’s for file resolution. - Email and phone communication with LO’s and processors. - Reviewing and conditioning appraisal reports. - Utilizing appraiser software for property detail and comparable search. - Compiling and understanding data for reconsiderations. - Minimal accounting/invoice reconciliation.

- Develop and implement local marketing strategies based on the unique goals for our distributed retail and wholesale channels - Developing company strategy and position for such online resources Yelp, Google My Business/Maps, etc. - Create, share, and implement digital strategies to boost National Field Sales self-sourced lead generation. - Create and implement digital and social strategy for AAG Events (virtual and in-person “Dine and Learn” campaign) using best practices around promoting local events and webinars - Collaborate with cross-functional team members such as UX architects, writers, developers, and stakeholders to develop designs - Create creative briefs, wireframes, and otherwise provide feedback to design innovative web solutions that meet project objectives - Partner with external vendors, Creative Services, Marketing Operations, Legal and Compliance, Web Development, Alternative Distribution and MarCom team to manage the implementation, monitoring and overall success of local campaigns. - Manage online needs for our distributed retail and wholesale channels - Optimize and create local advertising campaigns through digital platforms - Run monthly reporting and present the findings to stakeholders - Act as team liaison for large web-based marketing initiatives, including, but not limited to, microsite and landing page development and website design and optimization

- Recruit, develop and lead a team of licensed Mortgage Loan Officers; motivate them and establish strategies to achieve monthly and annual loan production goals - Develop relationships with industry professionals and maintain an ongoing pipeline of prospective recruits - Interface with team members on a weekly basis via phone conference or face to face meetings - Maintain active communication between Regional Managers, Operations and other relevant departments to stay current on updates; communicate relevant updates to team members as appropriate. - Ensure applications and loans are handled efficiently and according to company, local, state, and federal guidelines, processes, and procedures. - Attend trainings, sales meetings and orientations as directed by Regional Sales Manager and Executives - Engage in local community activities and organizations to develop new business; Develop relationships with real estate professionals, homebuilders, and other referral sources to generate qualified mortgage leads.

- Meet with business analysts, decision makers, systems owners, and end users to define functional specifications - Work on small to medium scale projects - Build strong relationships with business users/internal customers - Handle day-to-day production support escalation requests - Collaborate in the writing of Release Notes for Loan Origination System changes - Assists in release testing and emergency patch testing efforts when needed - Perform additional duties and responsibilities as assigned/needed

- Responsible for Account Executive or approved partner marketing requests - Draft messaging and work with creative designer to develop marketing collateral (including brochures/flyers, ads and event invitations). Work to ensure all are correct, compliant and consistent with the AAG brand and message. - Implement material updates (HUD, etc.) - Manage content for monthly broker-partner newsletters and marketing tip. - Coordinate B2B conference material and shipping - Manage conference material inventory - Coordinates conferences and shipping - Maintain spreadsheets, databases and inventories with statistical, financial and non-financial information - Create, manage and distribute reports for designated campaigns. - Manage online marketing materials portal - Work with Accounting to process and resolve issues related purchase orders and billing. - Work with outside print vendors for printing, promotional items and apparel. - Support and backup Sr. Marketing Communications Specialist - Support the team as needed on all projects

- Main liaison between AE and the Business Partner and Operations - Help clients with scenarios as back up to AE - Proactive daily management of pipeline for the assigned AE’s - Assist the AE in proactively tracking trends from partners (issues, need for training, increase or decrease in volume, etc.) - Assist with the processing of more complex loan approvals and documentation - Responsible for customer inquiries for loans in-process - Have an understanding on necessary loan conditions and work with Underwriting on waiving conditions or providing alternative solutions when necessary - Assist in finalizing loans for Clear to Close and setting appropriate expectations with AAG Closing and the Partner - Main point of contact for AE’s, Partners to for loan status and questions

• Team lead on campaign creation and tracking in both LinkTrust and Salesforce. • Coordinate and manage affiliate partner contracts renewing them monthly. • Liaison between affiliate partners and internal accounts payable team for all billing requests. • Track and update digital marketing team KPIs. Completing in a timely manner and ensuring accuracy. • Serve as single point of contact to manage all Risk, Compliance, and Regulatory Requests, including the management of all Marketing responses for Internal Audits, State Audits, Federal Regulatory Action items and P&P Management Change Management • Function as the Marketing Operations system administrator for Linktrust, ProofHQ, Lashback and Workfront. and serve as single point of contact for ProofHQ for Marketing, supervising, coordinating, and monitoring all ProofHQ related requests. • Serve as single point of contact for all marketing, legal and compliance issues, and tasks. • Other duties including, but not limited to: - Daily spend uploads for internal social and paid search channels. - Affiliate login management (Linktrust) - Creative asset requests and releases to and from affiliate partners. - Suppression list monitoring. - Provide support to digital marketing team as required, which may include supporting and covering for other team members as needed. Perform additional duties and responsibilities as assigned / needed (5%)

- Handle all issues with signings - Communicate with clients, Internal departments and 3rd party vendors and provide excellent customer service - Manage notary signing agents & assist with field questions - Confirm signing appointments - Send out preliminary proposal packets to potential clients - Prepare Application Packages for signing appointments - Ensure accuracy of signed documents - Issue FHA Case Numbers - Manage a pipeline up to 100 loans at a time with constant follow-up and updates - Update our database and provide constant status to clients - Verify accuracy of data imputed into the database. - Creating and tracking UPS labels ensuring documents arrive promptly, communicate any issues to sales and UPS personnel - Communicate with vendors (Strong customer service skills) on numerous issues/concerns - Other duties as assigned

- Handle all issues with signings - Communicate with clients, Internal departments and 3rd party vendors and provide excellent customer service - Manage notary signing agents & assist with field questions - Confirm signing appointments - Send out preliminary proposal packets to potential clients - Prepare Application Packages for signing appointments - Ensure accuracy of signed documents - Issue FHA Case Numbers - Manage a pipeline up to 100 loans at a time with constant follow-up and updates - Update our database and provide constant status to clients - Verify accuracy of data imputed into the database. - Creating and tracking UPS labels ensuring documents arrive promptly, communicate any issues to sales and UPS personnel - Communicate with vendors (Strong customer service skills) on numerous issues/concerns - Other duties as assigned

- Inside Sales position calling on Independent Mortgage Brokers, Banks and Credit Unions to introduce them to Revere Mortgages. - Main responsibility is to act as a liaison for Partners, Operations, and other various team members for all manners of customer service, training and file progression. - Conduct quality sales calls with prospective and existing clients to maintain/develop partner relationships. - Source new business through prospecting and assigned leads, submitting required documentation for partner approval. - Assists in obtaining sufficient and complete documentation from partner as required by AAG underwriting/processing guidelines. - Work together with key stakeholders to maintain an active pipeline. - Work with Management to set and achieve monthly goals. - Review Financial Assessment documentation providing scenario responses when possible or work with Credit Desk for response. Set correct expectations with all involved. - Conduct webinars and various trainings for new and established Partners. - Schedule and attend welcome calls with new partners as well as applicable AAG staff - Assist partners with Reverse Vision technical issues, including but not limited to: resetting passwords, managing third party settings and contact information. - Assist partners with Reverse Vision loan related functions: Proposals, applications, integrity of calculations/data - Attend various Sales/Operations meetings, both via conference call or in person (as needed) - Stay current with up to date changes, via corporate and industry training. - Log activities in Comergence to detail current status of an account, as well as keeping the contact list current. - Work in tandem with the Wholesale Lender Support team covering group phone lines and email boxes. (as needed) - Other duties as assigned

Our AAG Loan Officers are the forefront of initiating the Reverse Mortgage process. Through building strong relationships with our American Seniors our Loan Officer's take pride helping them move through the loan process. Working with 100% inbound leads, given on a daily basis, our goal is to provide the most appropriate financial solutions to our customers and client’s needs.  

Our AAG Loan Officers are the forefront of initiating the Reverse Mortgage process. Through building strong relationships with our American Seniors our Loan Officer's take pride helping them move through the loan process. Working with 100% inbound leads, given on a daily basis, our goal is to provide the most appropriate financial solutions to our customers and client’s needs.  

Treasury Administration: - Process daily MIP report and reconcile against funding report to identify missing payments - Input MIP Payment Date and Transition loans in ReverseVsion and LendForce - Remit Initial MIP to HUD for reverse loans through HERMIT - Review Wholesale’s purchase advice and prepare file for MIP payment processing - Review reject loans against FHA Connection/ReverseVision and notify funder/underwriter - Update daily MIP summary report for Accounting record - Maintain master MIP payment log and daily error log for all loans processed - Prepare and upload Federal Reference number to Lendforce Accounts Payable: - Review and upload daily appraisal invoices and cash received from borrowers’ files - Reconcile trust account weekly - Process refunds to borrower through credit card processor or manual checks - Assist Accounts Payable by uploading invoice back up into Mineral Tree, filing, and processing manual check requests

Program Liaison & Reporting - Maintain Notary SLAs - Possess advanced-level time management skills - Verify accuracy of data inputted into the database - Track documents received and completion dates - Communicate with technical staff to resolve computer and software problems - Serve as escalation point for Production and Sales Managers - Partner with Sales Support for data reconciliation - Contributing committee member to develop and implement policy and guideline changes - Communicate with vendors and our internal vendor management - Maintain reporting and LOS workbenches   Compliance & Quality Assurance - Knowledgeable and up to date with guidelines changes as it relates to loan docs - Regular pipeline Reviews with notary coordinators - Communicate with Sales Leadership to raise concerns/issues, and recommend possible solutions Training and Development - Develop and conduct trainings with notary coordinators Supervisory/Management - Provide day-to-day direction to approximately 10-15 direct reports - Participate in performance management process including providing recommendations for staff and salary changes - Ability to adhere to corporate policy & guidelines to administer disciplinary actions as needed

- Manage and recruit for a requisition pipeline of both exempt and non-exempt mortgage operations and sales roles - Nurture and engage potential candidates on professional networks (e.g. LinkedIn, Glassdoor, Indeed, ZipRecruiter, etc.) - Develop talent pipelines for future hiring needs - Maintain candidate pools and associated recruiting workflows via ATS and/or CRM; ensure each candidate record is kept updated and accurate. - Develop and maintain strong relationships with business stakeholders; provide guidance around recruiting best practices as appropriate. - Continuously advocate innovation and improvement opportunities; participate in departmental projects - Participate in industry associations and trade groups to remain current on industry trends; attend networking events and career fairs.

- Main responsibility is to act as a liaison for Partners, Operations, and other various team members for all manners of customer service, training and file progression. - Review Financial Assessment documentation providing scenario responses when possible or work with Credit Desk for response. Set correct expectations with all involved. - Conduct webinars and various trainings for new and established Partners. - Schedule and attend welcome calls with new partners as well as applicable AAG staff - Assist partners with Reverse Vision technical issues, including but not limited to: resetting passwords, managing third party settings and contact information. - Assist partners with Reverse Vision loan related functions: Proposals, applications, integrity of calculations/data - Assist processors with file flow and submission questions - Attend various Sales/Operations meetings, both via conference call or in person (as needed) - Work with servicing resolving issues on closed loans (as needed) - Stay current with up to date changes, via corporate and industry training. - Log activities in Comergence to detail current status of an account, as well as keeping the contact list current. - Support Account Executive(s) to cultivate and maintain business relationships as well as provide coverage for Account Executive(s) as needed due to travel and time off (as applicable) - Account management of individually assigned Partners to capture greater market share (as applicable) - Specialized customer service supporting the AAG Concierge Experience files, including but not limited to: structuring loans, creating applications and submitting loans to Operations. (as applicable) - Other duties as assigned

- Review functional specifications to ensure full understanding of individual deliverables. - In-depth functional testing – Must be able to evaluate functional stability to ensure business requirements are met. - Backend database testing in Microsoft SQL environment including validating stored procedures, jobs and triggers. - Identify test requirements from specifications, document detailed, comprehensive and well-structured test cases and test scenarios for functional and regression testing. - Hold and facilitate test plan/case reviews with cross-functional team members. - Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption. - Work closely with software developers and business analysts to resolve issues. -  Ensure that validated deliverables meet functional and design specifications and requirements. - Collaborate with Product Owner, Business Analysts, and Developers on tasks related to the planning, testing, and coordination of release activities. - Isolate, replicate, and report defects and verify defect fixes.

- Must demonstrate leadership qualities, and serve as a resource to others on questions related to Underwriting - Serves as first point of contact to direct reports and Processing Team Leads - Serves as coach, team lead and mentor to the team by providing coaching and feedback to aid in the development of new skills and refinement of existing skills while keeping management informed of progress - Will be required to provide training and mentoring of DE Underwriters - Has the ability to second sign decisions for DE Underwriters - Perform mortgage documentation, collateral and credit analysis on files to determine for completeness and accuracy - Handles the most complex loan requests - Responds to QC audits - Manage special projects as assigned - Respond to customers both internally and externally - Underwrite loans as needed - Handles the most complex loan request and member issues. - In the manager's absence, may assume manager's primary business duties for the daily operation of the unit - Other duties may be assigned, as needed

- Properly code and enter a high volume of daily AP invoices - Obtain necessary approvals - Monitor timeliness of payments (by check or ACH) - Respond to vendor inquiries and research discrepancies - File and maintain all vendor documents - Other duties including: - Perform allocations to different departments - Interface with all departments and managers5 - Cross train on monthly appraisal AMC billing process 5 - Process payables using Mineral Tree cloud based online payables processing system 5 - Use Great Plains cloud based accounting system 5 - Research P&L expense trend variances2 - Set up vendors with proper 1099 coding and prepare 1099 file at year end3 - Monitor and follow up on outstanding checks and determine what to send to escheatReview and process employee expense reimbursements through Concur application

- Main responsibility is to support ACE Partners by collecting information to create proposals and applications and provide an outlet for support through entire transaction.  - Review all provided application documentation and Financial Assessment documentation to ensure that the file is a viable file before submitting on behalf of the ACE partner to Operations for processing.  Set correct expectations with all involved. - Order credit reports and case numbers (as applicable) - Coordinate closing with ACE Partner, title company and AAG Closing dept.  Complete Doc order and set closing date within appropriate time frames - Conduct webinars and various trainings for new and established Partners.  - Schedule and attend welcome calls with new partners as well as applicable AAG staff - Assist partners with Reverse Vision loan related functions:  Proposals, applications, integrity of calculations/data - Assist processors with file flow and submission questions - Attend various Sales/Operations meetings, both via conference call or in person (as needed) - Work with servicing resolving issues on closed loans (as needed) - Stay current with up to date changes, via corporate and industry training.  - Log activities in Comergence to detail current status of an account, as well as keeping the contact list current.  - Support Account Executive(s) to cultivate and maintain business relationships - Account management of individually assigned Partners to capture greater market share (as applicable) - Specialized customer service supporting the AAG Concierge Experience files, including but not limited to: structuring loans, creating applications and submitting loans to Operations. (as applicable) - Other duties as assigned